San Francisco, Los Angeles & San Diego Professional Moving Company | License MTR 191707
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✔ Got2Move - Top-Rated California Moving Company in 2020

Moving Tips and FAQs

01
Will my belongings be insured during the move?

The short answer is ‘Yes,’ if you hire a licensed moving company to do your move. Unlike most moving companies in California, however, we will tell you the truth of what that ‘yes’ means. By California laws, every moving company must provide a so-called 'basic coverage' for each move free of charge. Basic coverage covers any damages or losses during a move based on the weight of a damaged item; the coverage is $0.60 (sixty cents) per pound per article.

For example, if a dresser weighting 100 pounds gets damaged or lost during the move, a moving company will have to pay you 100 x $0.60 = $60 towards the repairs or replacement regardless the actual cost of the dresser. That’s how the law works. It a shippers’ (customers’) responsibility to arrange a higher limit coverage or additional insurance if they want it. 

Unlike most moving companies in California, Got2Move offers Actual Cash Value Protection and Full Value Protection coverage options.

02
What are my options for a moving coverage?

In short, we divide moving coverage and in insurance into two categories.

1. Moving coverage options you can arrange through Got2Move:

– Basic;

- Actual Cash Value Protection (ACVP);

– Full Value Protection (FVP.)

2. Moving insurance you may obtain from a third-party company:

– third-party moving insurance companies offering insurance policies specifically for household and office goods during relocation;

– check if your renter’s or home owner’s insurance covers any losses during a move.

Please note that most moving companies in California don’t provide anything but basic coverage ($0.60 per pound per article.) Got2Move provides ACVP and FVP in-house! 

03
Is Got2Move licensed and insured?

Yes, Got2Move is! Go to cpuc.ca.gov/tmis and enter the carrier’s ID number ‘191707.’ The company is authorized to perform local and long-distance moves in California. Got2Move is licensed to perform interstate household moves, too. Our US DOT number is 3070307; MC 121138.

04
Do you work on Sundays and Holidays?

Yes, we do work on Sundays and Holidays.

05
Do you provide box packing service?

Yes, we do provide full packing service i.e. packing dishes, books, files, miscellaneous items etc. into boxes.

06
Does Got2Move charge extra on Weekends?

Not necessarily. We vary our rates depends on supply and demand for our service as well as reflecting the rising cost of doing business in California (higher taxes, work comp, insurance, fuel, rent and other costs.)

07
What is the Certificate of Insurance (COI)?

Some property management companies may require you to have your movers to provide the Certificate of Insurance. We are pleased to help with this; however, we would need at least a 48-hour notice in order to assist with such request. Ask your HOA or property management to provide specific requirements. As a rule, the following information is needed to get the COI

– The name of the property management company

– The address of the building where you are moving to/from

– The list of all additional insured

Unlike many moving companies Got2Move DOES NOT charge for COI.

08
When do I need an on-site estimate?

1. More than 1 truck load is needed. Usually an average furnished 1700 sq. ft. home without much outdoor and garage stuff can be moved in a 24-26 ft box truck – a regular moving truck.

2. When you require full packing (box packing service) and/or unpacking boxes services for 2+ bedroom homes.

3. You move out of a 4+ bedroom home.

4. Movers will need to walk more than 150 ft between your doors and parking zone.

5. You currently live in a hilly area with restricted access for trucks.

6. You are looking for office/commercial movers. Got2Move moves offices!

7. You are moving from California to another state.

Got2Move provides free on-site estimates. We recommend arranging such service 4-5 weeks before your move. In most cases, we can assist with short-notice requests as well. Don’t hesitate to ask us!

09
What is double driving time?

A double-drive time or double driving time is the time to get from your origin (starting point – where you are moving from) to your destination (ending point – where you are moving to) logged, and then doubled.

Double-drive time should be applied to California local moves if the driving distance between pickup and delivery locations is in the range of 5 to 100 miles.)

This regulation was mandated by CPUC until July 1, 2018 and now is regulated by the Bureau of Household Goods and Services (BHGS.)

The logic behind this regulation is that moving companies should be reimbursed for driving back to the office after the completion of the move. So the amount of time it takes to get from your origin to your destination, which you can actually track, is doubled.

10
Does Got2Move provide storage service?

Yes, we do provide storage service. Either you need a storage-in-transit (short-term storage) or long-term storage service Got2Move will help you. We store customers’ goods in storage vaults at 1611 Abram Ct, San Leandro, CA 94577.

11
Do you do long-distance moves in California?

Yes, we do! We specialize in the Bay Area to/from SoCal moves. We relocate people and businesses between the San Francisco Bay Area and Sacramento on one side and LA, Orange County, San Diego, and Rierside County – on another one. We do it almost every day!

12
Does Got2Move do interstate moves?

Got2Move is licensed and insured to do interstate moves. The furthest we go to is Texas.

13
Does Got2Move provide flat-rate pricing?

Yes, we do! We provide flat rates for every long-distance move.

As for local moves, we provide the ‘Not to Exceed’ rates after on-site estimates.

14
Does Got2Move have a minimum charge?

Usually Got2Move applies minimum 3.5 hours for most local moves. We charge with 15-minute increments thereafter.

15
What charges should I expect during a long-distance move with Got2Move?

Here at Got2Move we gather detailed information about every long-distance move and provide flat rates for such moves. As long as the specifics of the move don’t change during the move (inventory list, first of all) the quoted flat rate price will not change.

Hence, Got2Move is well-known for providing flat-rate quotes. People love straightforward and simple pricing and Got2Move is pleased to provide it.

Methods of payment:

- cash

- cashier’s checks

- money orders

- cards (+3.5% fee will be applied)

- the combination of the methods mentioned above

No personal and business checks will be accepted as a form of payment.

16
How do you pack TVs?

An ideal way to pack TVs is to use original packaging supplies. If this is not the case we use regular boxes, bubble-wrap and moving pads to protect TVs. Basically we do TV soft-crating when the whole TV is protected with a few layers of protective supplies to sustain a move inside of a truck.

17
What are the methods of payment Got2Move accept?

Methods of payment:

- cash

- cashier’s checks

- money orders

- cards (+3.5% fee will be applied)

- the combination of the methods mentioned above

No personal and business checks will be accepted as a form of payment.

18
Will Got2Move help me with dumping some stuff?

Got2Move will be able to bring your unneeded items to a dump. The way we charge for this service usually is $200-$300 to dispatch a 2-man crew to a dumpster + the reimbursement for the fees at a dumpster where they charge by weight and the nature of dumped items. It costs extra to dump mattresses, box springs, and appliances than other regular items like an unneeded dresser, for example.

19
How long in advance should we make a reservation with Got2Move?

We recommend to make a reservation 2-4 weeks before the move happens. If you are not sure about a moving date we recommend to make this note for us and still book. We will hold a spot for you and follow-up later to check about the status of your moving plans. Usually we tend to get booked 3 weeks in advance for Fridays, weekends and the last week of each month. We are less busier between the 5th and 12th date of each month.

20
Does Got2Move dismount and mount TV brackets?

Got2Move as a California licensed moving company is not allowed to attached or detach anything from/to real property as we don’t hold a carpenter’s or construction license. In most cases, our employees will be able to remove a TV from wall brackets. We might be even able to remove the brackets from the wall only if a customer agrees that ‘Got2Move is not responsible for any damages associated with dismounting TV brackets.’ Basically, we should be reasonable and take an extra step helping our clients as long as the risk of something is going wrong is very little.

21
Does Got2Move disconnect and connect major appliances?

Technically in most cases it’s not hard to disconnect and reconnect appliances per se but it requires a trained technician to make sure that the job will be done correctly to avoid any damages to real property.

Having said so Got2Move can’t

- disconnect appliances or reconnect them in the new residence

- disconnect utilities

- repair appliances

- perform any wiring, plumbing, electrical or carpentry services

So, please, hire licensed professionals to disconnect and reconnect your major appliances. Got2Move will do the rest!

22
Does Got2Move move pianos?

Got2Move does move pianos. We do not specialize in moving pianos when it requires maneuvering through narrow staircases, though. We also refuse from moving old, antique pianos.

23
Does Got2Move do on-site estimates?

Yes, we do! Give us a ring! Currently we provide such service in the San Francisco Bay Area and Greater Los Angeles.

24
Do I have to be present during the move?

We recommend a customer or his/her representative to be present upon pickup/loading and delivery/unloading. Sometimes clients may not present through the course of their move; in such cases, we recommend to give written orders, reminders to our movers.

Please note that additional moving coverage options (ACVP and FVP) can be provided only if a shipper presents at a pickup and delivery locations.

25
Do I have to tip my movers?

No, you don’t have to! Tipping is voluntarily and our movers work hard to deserve them. If you decide to tip you may leave the tips on a card and we pass to our guys. The best way to tip is to give a check or cash to each mover individually. Normally people tip 5-15% per crew from the total cost of the move.

26
How do I reserve parking?

Each and every city and town may have different regulations. To save time we would recommend to call a local police station using a non-emergency number. They will either be able to help you or refer to a right agency.

27
What sizes of the trucks you use?

Most of our fleet is 26-foot box trucks (1700-1800 cu ft.). We have smaller trucks for small moves and hard-to-reach areas: 16-foot, 18-foot, and 20-foot trucks.

28
Can I help the movers to move my stuff into the truck?

The short answer is ‘No’ because nobody but only Got2Move employees are allowed in the company’s trucks during a move. You can carefully get into the truck after the move to inspect it. If you want to help movers on a moving date, you may bring some stuff close to our truck.

29
Can I take a ride in your truck to a new home?

Unfortunately no, as our insurance company does not allow us to give rides to our clients.

30
Do you provide wardrobe boxes?

Yes, we do provide wardrobe boxes. The use of them is free of charge as long as our employees use them for hanging clothing. If a wardrobe box is used for loose items which a client has not packed to save time and room we would charge $15 per wardrobe box. Also we would apply a $15 charge per each wardrobe box if you want to keep it for any reason (may be you are moving to a storage or your walk-in closets are not ready at your new home.)

31
Can I order some packing supplies from you?

Yes, you can. Give us a call, tell us about your needs and we will help you. Usually we will need at least 2 days to get your order ready. Delivery fee will depend on the distance and time traveled from our warehouse to your place.

32
Will you pickup used moving boxes?

We don’t use used boxes as it’s not very professional and safe. So we regard used boxes as unneeded items which has to be either donated or dumped. Since we don’t need such boxes we would charge extra to dump them. That ‘extra’ will depend on the extra distance and time needed to bring the boxes to a dumpster plus the fee charged by the dumpster (they will charge by weight.)

33
When should I pay for the move?

1. Local and overnight long-distance moves. We collect the payment at the end of the move.

2. A long-distance move with storage-in-transit service. We collect 50% upon pickup and 50% upon delivery.

34
Can I leave items inside the drawers?

WE STRONGLY RECOMMEND NOT TO LEAVE ANY ITEMS INSIDE THE DRAWERS BECAUSE

- Having to do so will slow down the move. Movers need to carry, maneuver and lift furniture multiple times throughout the day. So, the extra weight will only slow down the move. Sometime you may not even realize that it can be 150-200 pounds worth of clothing in a medium size 4-drawer dresser.

- If you leave something inside of the drawer those things may damage the furniture during maneuvering it.

- Cleaning up the drawers and packing up the stuff from there may surprise you by finding some cash, or lost jewelry, or an old picture.

 
01
Quick 'BEFORE A MOVING DAY' tips
  1. Hire only licensed and reputable moving companies.
  2. Arrange the move 2-4 weeks in advance.
  3. Try to have a day off before a moving date to finish some of your errands and have enough rest.
  4. Change your billing and mailing address.
  5. Discontinue utilities at your current place and take care of connecting ones at the new one.
  6. Pack most valuable and essential things (medicine, passports, jewelry etc.) by yourself and keep them with you.
  7. Reserve parking spots for your movers at all places where you’ll require them to stop.
  8. Get some snacks and water for the moving date.
  9. Check your mail box right before leaving the current home.
  10. Try to have your residency as organized as possible; so, your movers will have enough room to start packing and moving right away after a bill of lading is signed.
  11. Say ‘Bye’ to your neighbors.
02
Quick ‘DURING A MOVING DAY’ tips

1. Make sure your cell phone is turned on; so, you wouldn’t miss a call from your movers.

2. Wake up and have breakfast before the movers show up. It will help you to be in good mood and full of energy.

3. Try not to plan work related phone calls for this date as your movers may ask you questions related to the move.

4. When movers show up show do a walk-through with a foreman and give him clear instruction if you don’t want them to touch or move something, or if you have any other specific requests.

5. If you decide that you may need any additional services from your movers, a dump run, for instance, call the office right away.

6. Do a walk-through with the foreman after loading is completed.

7. Do a walk-through with the foreman in the new residency and give him some instructions.

8. After unloading is finished once again do a walk-through and check the truck with your movers to make sure that everything has been unloaded and arranged according to your requests. Inspect your goods and property.

03
Quick ‘AFTER A MOVING DAY’ tips

1. Unpack the essentials first.

2. Check the status of security deposit check.

3. Change the address with IRS.

4. Explore a new neighborhood.

5. Send a feedback to the moving company you hired.

04
How to get an accurate quote for a local move in California

First of all, the majority of all local moves are performed without prior in-home (on-site) estimates. Such moves are normally charged hourly. However, many moving companies apply different charges on top of their hourly rates. Make sure to ask the companies what kind of fees they and charges they apply to a final bill besides an hourly rate. Yet understand that it is almost impossible to get a 100% accurate quote because of the nature of the moving process.

Nevertheless, reputable and professional companies will work hard to earn your business by being honest with you. So, once you have made the list of moving companies you would collect quotes from (we recommend to choose 3 companies to compare between each other) for the upcoming local move, please, follow this one major tip to get as much accurate quote as possible – provide the moving companies the detailed information about your upcoming move. The list of the things you will need to provide:

1) The number of rooms and square footage of the home, or the size of the office, or storage. It will be also helpful if you mentioned how many people live in the home or how many employees work in the office.

2) The list of items to be moved. Please note that items such as side tables, mirrors, floor lamps, and camping tents stored in a closet are also considered ‘items.’ If you trust the movers you are hiring and/or have no time to work on the full list got to step #4.

3) Provide an estimated number of boxes. Regular small boxes are 1.5 cu ft.; regular medium boxes are 3.0 cu ft; regular large boxes are 4.5 cu ft.

4) Specify the heaviest and bulkiest items in your residency. Sometimes the bulkiest item is not the heaviest one – a fireproof small gun safe may weight 500 pounds while being the size of a small storage cube, for instance.

5) Let the companies know if you want them to pack your boxes or not. Packing, as a rule, very tedious and time-consuming thus it costs money while vacating your time. One of the most difficult things in moving business is to provide a cost estimate for packing boxes. Be ready for follow-up questions if you want movers to pack your stuff.

6) Let the movers know if they would need to use any stairs and/or elevators at any locations.

7) Notify them about the walking distance between your home and parking zone at the pickup and delivery locations.

8) Check with your building management if they have any specific rules conducting moving at their premises and inform your moving company. For example, in many high-rise buildings in San Francisco, they don’t allow to leave any items outside their elevators which means that moving crews have to take a few items and move them down to a truck. It’d be more efficient to have that elevator filled in with more stuff but the management wouldn’t allow doing so.

9) Will you require movers to take anything to a dumpster? Professional moving companies wouldn’t risk their reputation and license to leave unneeded items just in someone’s neighborhood but rather would go to a dumpster where they are charged by the weight and nature of the dumped items. It costs extra to get rid of any appliances, mattresses, box springs, and flammable items, for example.

10) Provide addresses or at least all zip codes where you will need your movers to stop.

11) Let the moving companies know if you have any restrictions for any kind of trucks in your current place or the place where you are moving to. We are sorry to say, but it’s your legal responsibility to take care of this. Believe us, most reputable companies will try hard to arrange your move even if you live in the jungles. Once we arrived in Tiburon to deliver someone’s goods and our team was asked by the local Police authorities to leave until our client would get a permit from the town… We had to come back the next day. We felt sorry for the client but we had to charge for the extra time.

12) Provide the targeted moving date. Traffic may be different on different days. The bottom line is that moving companies need to get as many details as possible from you in order to arrange your move in the right way and provide you an estimate. No matter which company you will choose, you need to trust those movers.

Here at Got2Move honesty is our core value! We provide a so-called ‘all-inclusive’ hourly rate for the vast majority of local moves. Our simple and straightforward pricing policy has helped us to earn the reputation of one of the most honest and professional movers of the Bay Area – you will not be ‘surprised’ with any hidden fees if you choose us.

For big moving projects we encourage our customers to arrange a free on-site estimate with us at least 3-4 weeks before the move.

 
05
How to get an accurate quote for a long-distance move.

Here at Got2Move we strongly believe that each and every customer in need of a long-distance move (100 miles and more) should get a ‘flat rate’ price quote because long-distance moves are expensive. We want to make sure that people feel happy to pay a fair price for such service but not to be ripped off at the delivery initially been put on a hook by ambiguous weight or cubic feet quotes.

If you don’t ask your movers to perform any extra services on a moving date rather than what was agreed upon the time of making the reservation your flat rate must remain the same! Don’t you want to know your price before the move starts… So, once you have made the list of moving companies you would collect quotes from (we recommend to choose 3 companies to compare between each other) for the upcoming long-distance move, please, follow this one major tip to get as much accurate quote as possible – provide the moving companies the detailed information about your upcoming move. The list of the things you will need to provide:

1) The number of rooms and square footage of the home, or the size of the office, or storage. It will be also helpful if you mentioned how many people live in the home or how many employees work in the office.

2) The list of items to be moved. Please note that items such as side tables, mirrors, floor lamps, and camping tents stored in a closet are also considered ‘items.’ If you trust the movers you are hiring and/or have no time to work on the full list got to step #4.

3) Provide an estimated number of boxes. Regular small boxes are 1.5 cu ft.; regular medium boxes are 3.0 cu ft; regular large boxes are 4.5 cu ft.

4) Specify the heaviest and bulkiest items in your residency. Sometimes the bulkiest item is not the heaviest one – a fireproof small gun safe may weight 500 pounds while being the size of a small storage cube, for instance.

5) Let the companies know if you want them to pack your boxes or not. Packing, as a rule, very tedious and takes time thus costs money while vacating your time. One of the most difficult things in moving business is to provide a cost estimate for packing boxes. Be ready for follow-up questions if you want movers to pack your stuff.

6) Let the movers know if they would need to use any stairs and/or elevators at any locations.

7) Notify them about the walking distance between your home and parking zone at the pickup and delivery locations.

8) Check with your building management if they have any specific rules conducting moving at their premises and inform your moving company. For example, in many high-rise buildings in San Francisco, they don’t allow to leave any items outside their elevators which means that moving crews have to take a few items and move them down to a truck. It’d be more efficient to have that elevator filled in with more stuff but the management wouldn’t allow doing so.

9) Will you require movers to take anything to a dumpster? Professional moving companies wouldn’t risk their reputation and license to leave unneeded items just in someone’s neighborhood but rather would go to a dumpster where they are charged by the weight and nature of the dumped items. It costs extra to get rid of any appliances, mattresses, box springs, and flammable items, for example.

10) Provide addresses or at least all zip codes where you will need your movers to stop.

11) Let the moving companies know if you have any restrictions for any kind of trucks in your current place or the place where you are moving to. We are sorry to say, but it’s your legal responsibility to take care of this. Believe us, most reputable companies will try hard to arrange your move even if you live in the jungles. Once we arrived in Tiburon to deliver someone’s goods and our team was asked by the local Police authorities to leave until our client would get a permit from the town… We had to come back the next day. We felt sorry for the client but we had to charge for the extra time.

12) Provide the targeted moving date. Traffic may be different on different days.

13) Are you flexible with either pickup or delivery dates? If you are, we might be able to reduce your price to spread out booked jobs more evenly throughout a week.

06
Self-packing tips

1. If you decide to pack yourself pick a room in your house or apartment with a flat surface (a table or counter top) to be your center of packing operations. Kitchen or dinning areas should work best.

2. Start packing at least 2-3 weeks in advance unless you have only a few items.

3. These packing supplies would work in 90% cases to accomplish a ‘packing mission’: small boxes (1.5 cu ft), medium boxes (3.0 cu ft), tape, box cutter, small bubble-wrap.

4. Use only brand new boxes of good quality. Avoid using regular Home Depot boxes and used boxes in general as they will be flimsy. Get heavy duty boxes from a Home Depot or Lowes; usually you can find boxes of good quality at the locations of Extra Space Storage, U-Haul, New Haven and Got2Move. Using brand new sturdy boxes will also save movers’ time as they will be able to use dollies to move a few boxes at a time.

5. Pack your books, or other heavy items, in small and medium boxes. Otherwise large boxes will fall apart under the pressure of too much weight, thus damaging your goods.

6. When possible, limit cartons to 50 pounds.

7. Pack heavier items at the bottom of boxes and avoid packing heavy items with breakable items.

8. Start packing fragile items first (dishes, picture frames, souvenirs etc) because such packing takes much more time than packing clothing. May be in a couple of days you’ll decide to ask Got2Move to pack your boxes. It’s better to have a better picture what you may accomplish prior a moving date earlier than later.

9. Fill in hollow spaces in boxes with towels and packing paper. Use a lot of paper and bubble-wrap packing fragile items. You may use dish-packs for glasses. Dish-packs are expensive (about $12 a piece including cells and dividers) but will insure proper safety for your favorite wine glasses.

10. Make sure that nothing sticks out of any box as the boxes should be stackable. Stackable nicely sealed boxes equals faster moving and saving room in a moving truck.

11. Label your boxes with a thick marker. In addition you may use colored stickers if you have a lot of boxes. Clearly label all boxes that contain delicate items “Fragile,” This End Up” or any other suitable notation.

Packing is a time consuming process. If you decide to do it yourself then start packing a few weeks before the actual date. In many cases Got2Move is asked last minute to include a box packing service into the order which is fine; however, if you initially requested a moving service without a full-pack service and then change your mind, please, let us know asap as we might need to increase the number of a crew members and/or split up your relocation project into two days. We will be flexible and cooperative regardless when you ask us about packing help but the earlier is better.

07
Parking reservation tips

It’s just simple as the title: please, reserve parking for your movers at any location where you want them to stop otherwise you will pay extra for one of these at least:

It’s just simple as the title: please, reserve parking for your movers at any location where you want them to stop otherwise you will pay extra for one of these at least

1) time movers would have spent to find a legal parking

2) potentially additional long carry distance

3) ticket fine

You will also save your energy not arguing with your neighbors and controlling the traffic around your place.

Municipal authorities are very strict in California and ticket moving trucks quickly and undisputedly. If you can’t sometime to find parking in SF or LA how come your movers in a much bigger vehicle find a parking zone if you haven’t taken care of this. So, please, take care of parking spaces in advance and save your time, money and energy.

Call your local Police authorities to get assistance with getting a parking permit if there is no other legal parking options at any of your stops.

08
Certificate of insurance (COI) - get it now. Read why

Some property management companies may require you to have your movers to provide the Certificate of Insurance. We are pleased to help with this; however, we would need at least a 48-hour notice in order to assist with such request. Ask your HOA or property management to provide specific requirements. As a rule, the following information is needed to get the COI

– The name of the property management company

– The address of the building where you are moving to/from

– The list of all additional insured

Unlike many moving companies Got2Move DOES NOT charge for COI.

09
When you need an on-site estimate

1. More than 1 truck load is needed. Usually an average furnished 1700 sq. ft. home without much outdoor and garage stuff can be moved in a 24-26 ft box truck – a regular moving truck.

2. When you require full packing (box packing service) and/or unpacking boxes services for 2+ bedroom homes.

3. You move out of a 4+ bedroom home.

4. Movers will need to walk more than 150 ft between your doors and parking zone.

5. You currently live in a hilly area with restricted access for trucks.

6. You are looking for office/commercial movers. Got2Move moves offices!

7. You are moving from California to another state.

Got2Move provide free on-site estimates. We recommend to arrange such service 4-5 weeks before your move. In most cases we can assist with short-notice requests as well. Don’t hesitate to ask us!

10
Know what is double-drive time

A double-drive time or double driving time is the time to get from your origin (starting point – where you are moving from) to your destination (ending point – where you are moving to) logged, and then doubled.

Double-drive time should be applied to California local moves if the driving distance between pickup and delivery locations is in the range of 5 to 100 miles.)

This regulation was mandated by CPUC until July 1, 2018, and now is regulated by the Bureau of Household Goods and Services (BHGS.)

The logic behind this regulation is that moving companies should be reimbursed for driving back to the office after the completion of the move. So the amount of time it takes to get from your origin to your destination, which you can actually track, is doubled.

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